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LIGHTHOUSE IPASS PHONE NUMBER IPASS UPDATE

Must be able to type a minimum of 25 words per minute with at least 90% accuracy.

1 to 2 years customer service experience required.

1 to 2 years call center experience preferred.

Must be able to speak English clearly and professionally.

High School diploma or equivalent required.

Any other duties as deemed necessary by supervisor.

Will be required to complete program training, as warranted, and successfully implement that.

Navigate between three (2) or more systems and tools to assist and service customers.

Open, split and close customer I-PASS accounts in accordance with training guidelines.

Gather data from customer and other resources as needed for problem-solving and communicate to.

procedures for each of the I-PASS and Violation Enforcement System databases.

All payments and adjustments must be posted to customers’ accounts in accordance with.

Ability to empathize with and prioritize.

Make recommendations according to customer’s needs.

Utilize a Tollway application that immediately processes credit card payments to accounts while.

LIGHTHOUSE IPASS PHONE NUMBER IPASS UPDATE

Update customer accounts with accuracy and maintain appropriate documentation of phone inquiries.Must maintain up-to-date knowledge of the Illinois Tollway regulations and policies.Adhere to the Privacy Act as it relates to the confidentiality of information released.Call Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources.Call Center Agent will be responsible for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues or general map questions.LOCATION: UIC Campus Call Center – 750 South Halsted Street.DEPARTMENT: Call Center/ Illinois Tollway.Continued abuse of our services will cause your IP address to be blocked indefinitely. Please fill out the CAPTCHA below and then click the button to indicate that you agree to these terms. If you wish to be unblocked, you must agree that you will take immediate steps to rectify this issue. If you do not understand what is causing this behavior, please contact us here. If you promise to stop (by clicking the Agree button below), we'll unblock your connection for now, but we will immediately re-block it if we detect additional bad behavior. Overusing our search engine with a very large number of searches in a very short amount of time.Using a badly configured (or badly written) browser add-on for blocking content.Running a "scraper" or "downloader" program that either does not identify itself or uses fake headers to elude detection.Using a script or add-on that scans GameFAQs for box and screen images (such as an emulator front-end), while overloading our search engine.There is no official GameFAQs app, and we do not support nor have any contact with the makers of these unofficial apps. Continued use of these apps may cause your IP to be blocked indefinitely. This triggers our anti-spambot measures, which are designed to stop automated systems from flooding the site with traffic.

Some unofficial phone apps appear to be using GameFAQs as a back-end, but they do not behave like a real web browser does.Using GameFAQs regularly with these browsers can cause temporary and even permanent IP blocks due to these additional requests. If you are using Maxthon or Brave as a browser, or have installed the Ghostery add-on, you should know that these programs send extra traffic to our servers for every page on the site that you browse.The most common causes of this issue are: Your IP address has been temporarily blocked due to a large number of HTTP requests.